Your rights, our rights. Let's keep it friendly.
Rule number 1. You Do talk about Downside.
Rule number 2. You continue to talk about Downside.
But seriously; This is the stuff you know you should read but don't want to. We get that, but it covers everyone's derrieres.
We understand that everyone is different and their size requirements differ from brand to brand. You could be a large in one then a 7XL in another. Happens to us too.
If the item you bought is clearly faulty then we will issue a refund or a replacement.
If you contact us through the site, Facebook or our Instagram page we will quickly solve the problem.
Faults are classed as; loose stitching, tears, misprints or being mislabeled etc.
If you order a size that doesn't fit or was just a simple mistake. Then not a problem! As long as the item is returned to us in the condition it was dispatched within 30 days. A refund or a replacement will be issued as soon as it reaches our cave. We'll even cover the cost of postage.
We will do our utmost to ensure a timely delivery of your goods. However there are factors that are out of our control and therefore we cannot take responsibility for the following:
Shipping times for overseas orders:
Just think, your item has been on it's own adventure! It's probably traveled more than you have.
We will do our part on the declarations slip. But we can't guarantee that your customs depot won't charge you. Sometimes they even open it for you! How considerate right? Having said that, if there is an issue please inform us. Even if we can't do anything in the interim, we will still try our best to find a workaround for the future.
We are firm believers in the idea of treat people how you like to be treated. So we aim to do just that! We will treat everyone with respect and courtesy.
We won't tolerate any form of abuse on here, or on any of our social media outlets.
Be kind, be safe.